Privacy Policy
Welcome to Naturals.in (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, make online bookings, or purchase any digital or physical products such as membership cards. By using Naturals.in, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following information:
- Full name
- Mobile number
- Email address
- Date of birth (optional)
- Billing address
- Transaction details (non-sensitive)
- Booking details (services, preferred location, stylist etc.)
- Feedback or enquiry details
1.2 Payment Information
- We do not store your card or banking information.
- Payments are processed through secure PCI-DSS compliant gateways such as BillDesk, Razorpay and ICICI-supported gateways.
1.3 Technical / Usage Information
- IP address
- Browser and device information
- Pages visited
- Cookies and tracking tools
- Approximate location (not GPS)
2. How We Use Your Information
Your information is used to:
- Process salon bookings and provide services
- Manage and validate membership cards (Diamond Card, Universal Card)
- Send booking confirmations, reminders and service updates
- Improve website performance and user experience
- Personalise offers and promotions
- Respond to your enquiries
- Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information. We may share your data only with:
3.1 Franchise Partners
To fulfil your bookings and provide salon services at Naturals franchise locations across India.
3.2 Legal Compliance
We may disclose data if required by law, regulation or court order.
4. Cookies and Tracking Technologies
We use cookies to:
- Enable essential website features
- Improve website performance
- Understand user behaviour
- Provide personalised offers
You may disable cookies in your browser settings, but some features may not function properly.
5. Data Security
We use industry-standard security measures including:
- SSL/TLS encryption
- Firewall and AWS network security
- Secure database storage
- Strict access control
- Regular security monitoring
While we take all reasonable measures, no system is 100% secure.
6. Data Retention
We retain personal data only as long as necessary for:
- Delivering services
- Legal and regulatory compliance
- Business operations (audit, fraud prevention)
7. Children’s Privacy
We do not knowingly collect information from individuals under the age of 18. If such data is found, it will be deleted promptly.
8. Links to Third-Party Websites
The website may contain links to external sites. Naturals is not responsible for their content, data usage, or privacy practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For privacy-related questions or concerns, please visit:
https://naturals.in/contact-us