Frequently Asked Questions - Naturals Salon

FAQs

Naturals has come a long way since its humble beginnings in 2001.
Over the years it has grown to become India's No. 1 salon chain.

Yes, we carry everything that is required. You don't need to worry about a thing. All you need to do is sit back, relax and let us do our job.

Yes. We run an all-round check on all our Beauty Experts before inducting them into our operations and ensure that their details reach you much before the job starts.

Our usual working hours are 9:00 AM to 7:00 PM.In Chennai.

All our Beauty Experts have a minimum of 5 years of work experience. Additionally, Naturals ensures they go through regular training sessions to further hone their skills. Our Beauty Experts are experts in various fields, like hair, skin, make up etc.

No, there are no additional charges. All our prices are inclusive of travel, delivery, materials etc.

Unfortunately right now we don't. Currently, we are a for-women, by-women service only.

We generally advise you not to use your own products, as most of our services require professional products, which are not easily available to the customers. The only exception we make is with Henna, for your hair, since it has to be cured overnight.

If you do have any complaints, suggestions or feedback with regard to the service quality, beauticians hygiene, product quality, pricing etc please report it to our Customer Support Desk at 9092626262 or mail us at care.naturals@caddcentre.com It is advised to do this within 24hrs of your service.

Preferences of specific Beauty Expert or products have to be informed to us at least 2-3 hours prior to the scheduled Service time. We would let you know the feasibility of accommodating the preference before your service time subject to availability.

Adding of ad-hoc services/new services for additional customers during the service time would be accommodated based on the schedule of the Beauty Advisor on site & availability of products.

We recommend that you cancel or reschedule at least two hours before the scheduled service time.