Terms and Conditions
Welcome to Naturals.in (“Website”). By accessing or using our website, services, or purchasing products (including membership cards and prepaid packages), you agree to comply with the following Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use our website.
1. Definitions
- “Company”, “We”, “Us”, “Our” refers to Naturals Salon Private Limited.
- “You”, “User”, “Customer” refers to any person accessing or using this website.
- “Services” refers to salon services, bookings, prepaid cards, memberships, vouchers and digital offerings.
2. Use of Website
- You must be at least 18 years old to use this website.
- You agree to provide accurate, complete and updated information during bookings or registrations.
- You may not use the website for illegal or unauthorized purposes.
3. Online Booking & Services
3.1 Appointment Booking
- All appointments are subject to availability at the selected Naturals salon.
- Booking confirmations will be shared via SMS, email or phone call.
3.2 Service Delivery
- Services are delivered by Naturals franchised salons across India.
- Service quality is standardised through training, but may vary based on operational factors.
- Naturals is not responsible for external factors affecting service availability.
4. Prepaid Services, Membership Cards & Packages
This includes Diamond Card, Universal Card, gift vouchers, prepaid packages, e-memberships and promotional packages.
4.1 Activation
- Activation occurs only after payment is successfully processed.
- Details will be sent digitally to the registered mobile number/email.
4.2 Validity
- Each membership or prepaid card has a fixed validity period.
- Unused benefits after expiry cannot be refunded or extended unless stated.
4.3 Usage
- Prepaid cards can be redeemed across Naturals salons in India unless specified.
- No two schemes, offers, discounts or vouchers can be clubbed together.
- Usage will be deducted as per branch pricing policies.
- A single membership card may be used by the primary holder plus up to four family members (1+4).
4.4 Transferability
- Membership cards and prepaid values are non-transferable.
4.5 Non-Refundability
- Activated prepaid packages/memberships are strictly non-refundable.
5. Payments
- Payments on Naturals.in are securely processed through PCI-DSS compliant gateways including BillDesk, Razorpay, and ICICI-based payment gateways.
- We do not store your card or banking information.
- Completed payments are final unless covered under the refund policy.